How DOUBLE HEELIX PTY LTD handles personal information.

Overview

DOUBLE HEELIX PTY LTD is an Australian Proprietary Company based in Southbank, Victoria 3006. This policy explains how we handle personal information through our website, applications, and support channels.

Information we collect

We may collect information you provide directly, such as your name, email address, support messages, app feedback, and information needed to respond to your request. Individual apps may collect additional information when required for their features, and those details will be explained in the relevant app notice.

How we use information

We use information to operate our products, provide support, respond to enquiries, improve product reliability, maintain security, and comply with legal or platform obligations.

Sharing

We do not sell personal information. We may share limited information with service providers that help operate our website, apps, analytics, hosting, email, support, or security systems, and only where reasonably necessary.

Retention

We keep information only as long as needed for the purpose collected, including support, security, product operation, legal, accounting, and platform compliance needs.

Contact

For privacy questions or requests, email support@doubleheelix.com.